Motor vehicles, tires and child car seats - Report potential safety defects

Report potential safety defects

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Report a defect

If you believe a safety-related defect may be affecting your vehicle, tires, or child car seat, report the problem to Transport Canada's Defect Investigations and Recalls Division.

Report a defect online

You can also report a defect by telephone:

• 1-800-333-0510 (toll-free in Canada)
• 819-994-3328 (in the Gatineau-Ottawa area or internationally)
• Telephone service is available Monday to Friday, 8:30 a.m. to 4:30 p.m. Eastern Standard or Daylight Time.
• After hours, leave a message and we will return your call the next business day.

We will document and analyze your complaint and launch an investigation, if needed.

Safety-related defects

Safety-related defects are defined as defects that:

• originate at the design, manufacturing or assembly stage
• interfere with the safe functioning of the vehicle, tire, or child car seat
• are present in a group of similar vehicles, tires, or child car seats
• directly endanger the safety of a person, including:
  • drivers
  • passengers
  • people in other vehicles
  • pedestrians
  • cyclists
  • other road users
• cause a problem that occurs with little or no warning and is not due to everyday wear and tear, a lack of maintenance, or negligence by the owner

Vehicle fuel consumption and emissions concerns

• For information on vehicle fuel consumption, visit the Office of Energy Efficiency website.
• To make a fuel consumption-related complaint, write to Natural Resources Canada or call 1-800-387-2000.
• To learn about how the federal government regulates vehicle emissions, see the website of the Transportation Division of Environment Canada.
• To make an emissions-related complaint, write to Environment Canada or call 1-800-668-6767.

Related links

• General information on defects and complaints
• Service Standards - Defect Investigations and Recalls Division (Transport Canada)